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Frequently Asked Questions

  • What does Distance Learning Systems Do?   

    Distance Learning Systems provides online self-paced general education courses that are ACE CREDIT® recommended and can be transferred to 2,000+ colleges and universities. Distance Learning Systems can also prepare individuals to challenge and pass college proficiency examinations. When an exam is passed, your passing score may be transferred into the college of your choice where you will receive full credit toward your degree.

  • What will I get if I purchase a course?

    If you purchase a course from Distance Learning Systems, you will have access to all of the features and content you need to earn credit for that specific course. Depending on the type of course you take, you will either complete the course and take a test for credit at a testing center, or you will complete the course and if you get a passing grade of 70 or higher, you will then be eligible to receive an official transcript from the American Council on Education’s (ACE) Transcript service.

  • When will I have access to the lectures and assignments?

    You will get access to the lectures, Instructor, e-book, extra resources, quizzes and assignments as soon as you enroll in a course. You will then get access to each week’s material the Friday before the week starts.

  • What if I need more time in the course?

    Not a problem – we have options to allow you more time with material. Our academic advisors will be happy to have a conversation with you to find the best option to meet your needs.

  • What if I do not pass the course?

    Our current national pass rate is 97%. We take your success very seriously and ensure you will have access to all of the material needed to pass the course(s), but in the rare case you do happen to fail a course, we do have a retake policy in place:

    • Retake Policy

      Credit-By-Course Policy: If an individual fails a course, they may not repeat a course of the same title within 30 (thirty) days from the time they completed the final exam. If an individual violates the Distance Learning Systems retake policy, the course score will be considered invalid, their score will be canceled, and any course fee will be forfeited. The individual should plan to retake the course between 30 (thirty) and 90 (ninety) days from the initial course ending. If the individual has any questions regarding the retake policy, he or she should talk to an academic advisor by calling 888-955-3276 or academics@dlsii.com.

    • Guarantee/Refund Policy

      Distance Learning Systems will allow any individual who fails a course one retake of that course free of charge. Affected individuals must reschedule and begin the retake within 30-90 (thirty- ninety) days following completion of the original course. An individual who repeats any class under this guarantee, will receive all materials and tutoring available in the original course. If an individual fails the 2nd course attempt, Distance Learning Systems will issue a partial refund of the cost of the specific course, provided that the following terms and conditions were met:

      1: The purchaser must provide proof that all assignments that were part of the course were completed.

      2: Attendance policy must have been met.

      3: No refund will be made unless the buyers’ financial obligation to Distance Learning Systems has been paid in full and no outstanding fees are due.

  • What is your attendance policy?
    • Individual attendance in Distance Learning Systems online courses is defined as active participation in the course, as described by an individual logging into the course at least 1-3 times a week to complete the following: lecture, weekly activities, weekly assignments, weekly quizzes, etc. In a distance education context, documenting that an individual has logged into an online class is not sufficient, by itself, to demonstrate academic attendance by the individual. Success in a course is dependent on an individual’s active participation and engagement throughout the course. As such, individuals are required to complete all assignments by their stated deadlines.
    • Distance Learning Systems staff and instructors are able to monitor an individual’s activity in the online class and may check the activity at any given time without an individual’s permission. Academic-related activities are readily tracked and documented through Distance Learning Systems’ learning management system and email system.
    • If an individual were to fail a course, the individual’s activity will be examined to ensure the stated attendance policy was followed, which facilitates individual success in the course. The individual will be held accountable to their commitment level to the course. The Refund Policy and Guarantee are based of said attendance policy. If the individual does not meet the attendance policy, the refund and guarantee is null and void and will not be honored.
    • In case of an emergency (illness/accident or death in the family), an individual should contact the instructor as soon as possible, providing documentation supporting the need for any late submission of a graded event.
  • Are you accredited?

    Distance Learning Systems isn’t a college or university, so accreditation is not something that applies to us, but we understand the importance of affordable quality education. We want you to be confident in the investment you make towards your education and that it meets a respectable level of quality. Distance Learning Systems’ purpose is to provide affordable and convenient access to higher education while achieving standards of excellence. We are extremely committed to providing our individuals with high quality online classes that meet the highest levels of quality education standards available anywhere around the world. Distance Learning Systems offers multiple courses that the American Council on Education’s College Credit Recommendation Service (ACE CREDIT®) has evaluated and recommended for college credit. For more than 30 years, colleges and universities have trusted ACE CREDIT to provide reliable course equivalency information to facilitate their decisions to award academic credit. Once a course is completed through Distance Learning Systems, you will be eligible to receive an ACE transcript for credit transfer purposes. Over 2,000 colleges and universities observe ACE CREDIT recommendations.

  • What is ACE?

    Distance Learning Systems offers multiple courses that the American Council on Education’s College Credit Recommendation Service (ACE CREDIT®) has evaluated and recommended for college credit. For more than 30 years, colleges and universities have trusted ACE CREDIT to provide reliable course equivalency information to facilitate their decisions to award academic credit. Once a course-for-credit is completed through Distance Learning Systems, you will be eligible to receive an ACE transcript for credit transfer purposes. Over 2,000 colleges and universities observe ACE CREDIT recommendations. This does not apply to any credit-by-exam where credit is given by the exam organization.

  • What if I need technical support while taking the online class?

    Live technical support is available by chat or phone Monday-Friday from 8am to Midnight and on Saturday from 9am to 4pm (EST). If you need technical support during the hours where live support is unavailable, please email academics@dlsii.com. Our Academics technical support line is (866) 903-1686.

  • What are the costs and is there financial assistance?

    Our programs are very affordable when compared to classes taken at traditional college campuses. Your program cost will depend on the number of courses that are required to complete the degree you seek. Individuals can use either their own financial institutions or ours. We provide guaranteed financing for the cost of your program.

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