How To Earn a Patient’s Trust

dlsMost sick people don’t want to be admitted to the hospital since they do not have enough trust towards the health care team. They consider a lot of things when choosing a health care provider such as emotional, personal and financial factors. Doctors, nurses, and other parts of the health team should also bear in mind that when the patient decides to seek care from them, it simply means that the patient also decided to trust them.

Trust plays a vital role in doctor-patient relationship. Without it, patient care will be compromised. So, the question here is how to earn patient’s trust? In this article, we will talk about some powerful notes on how to gain a patient’s trust.

Establish Rapport
Patients admitted in the hospital have very low self-esteem and they have the fear of the unknown. In addition, they have fears over malpractice and other medical error. First thing to do to lessen their anxiety is to build and establish rapport. In this way, patients will slowly build trust towards the medical team.

Provide smooth and unique patient care experience
The main reason why patients seek hospital care is that, they want to be treated and cared professionally. They are counting for the best medical service that doctors and nurses can deliver. One way to provide the best patient care is to give clear safety instructions about medication and other medical procedures. The health team should understand that the patient needs extra care.

Practice Empathy
Healthcare providers should also think about the feelings and emotions of the patient. If the patient will feel good about the care being provided, doctors and nurses will have a positive outcome of care.

Be transparent
This is the best way to gain their trust is to be transparent. Tell them the truth about their condition such as the severity, changes and other useful and helpful method to treat the condition. Also, give them the complete list of pricing of service and other relevant information.

Health care providers should not underestimate the fears and anxiety of the patient. They should always remember that the trust of every patient is very important for them to deliver the care properly.

Revolutionizing Patient Care

From airlines trying to do something different, to a police department seeking to evaluate its effectiveness in the roads, Google Glass is constantly applied in many useful ways, even if there have been several difficulties. Even so, you can add Beth Israel Deaconess Medical Center (BIDMC) to the list of useful Google uses. On his blog, BIDMC chief information official John Halamka shared that his medical center ran a lead program that used Glass for an in-house patient information system that was designed in the emergency department. Here’s how they used Glass: A QR code is placed outside an emergency department room, which a physician can check out using Google Glass. After checking, Glass shows the physician everything there is to know about the individual in the room, such as vital signs, lab results, issues, and other info. This re-imagines the status quo up until now, which includes having to redirect attention away from a patient in order to use a computer and read any related details.

Integrated with the ED Dash panel, a program that medical centers use to observe patient circulation, the customized application uses Glass’ action support to communicate with the user interface, its camcorders to evaluate QR requirements and execute various speech instructions. The medical center made a few variations to Glass, such as iPhone pairing, including an exterior battery pack, allowing straight scrolling by slanting your head, and other optimizations.

patient_careFortunately though, BIDMC is not the only medical center in the country that plans to change the way physicians take care of their sufferers the Rhode Island Hospital, which will use Glass in its emergency department. Both plan to provide their applications using Glass in the E. R., though RIH will originally restrict the program to E.R. sufferers affected with skin rashes or other skin-related issues and who are okay with a Glass-wearing physician.

Ultimately, both hospitals’ programs provide a lot of potential in enhancing patient care while also improving doctors’ performance. All of a sudden, having an ambulance team equipped with Glass, which would let a physician back at the medical center know exactly what to prepare to immediately provide patient care the moment they step in the medical center, is not that far-fetched of an idea. BIDMC will move out the program, which was in testing up until now, in a matter of weeks, while RIH will most likely move out its program after its following six-month study is over.

Challenging Hospitals to Improve

Challenging medical centers to take charge of the changing healthcare techniques in its communities, the Healthier Hospitals Initiative has added six Massachusetts medical centers to its initiative in the past month, expanding upon its goal to enhance patient care in a hospital. The program, which involves 800 medical centers nationwide, began two years ago. Forty-three institutions in Massachusetts are currently participating in the initiative, including Massachusetts General Hospital, Beth Israel Deaconess Hospital–Plymouth, Boston Medical Center and Lawrence General Hospital. Nine of these 43 are located in Boston.

hospital“The Healthier Hospitals Initiative is a national campaign to lead change in the health care sector,” the initiative’s sales brochure said. “Twelve significant U.S. health systems have signed up with to provide a free way for medical centers to incorporate eco-friendly practices into daily functions.” The Healthier Hospitals Initiative asks medical centers to commit to any number of difficulties in their six focus areas: healthier meals, leaner energy, less waste, safer chemicals, wiser purchasing and engaged leadership. “As a group leader offering health care services, we felt it was our obligation to be part of the solution to what is becoming a national epidemic,” said Vanessa Kortze, manager of marketing and communications at LGH. “We strive to ensure healthy outcomes every day for our sufferers and our group, so it’s a natural fit for us to promote a healthier environment by offering healthier options.”

Lawrence General signed up with the initiative in late February, hoping to enhance patient care by participating in two of the initiative’s healthier meals difficulties, the Sugar Sweet Beverage Initiative, which changes high sugar drinks with healthier options such as water and seltzers and the Balanced Menu Challenge, which removes high calorie menu options with healthier options, Kortze said. “These healthier options are now more accessible to our patients through the room service and menu options and in our cafeterias so that whether you are a patient, visitor or employee, you can make better choices,” she said.